FORE WHAT IT'S WORTH

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Retraining Clients When You’ve Taught Them to Abuse You (aka Preventing Costly Schedule Disruptions)

Retraining Clients When You’ve Taught Them to Abuse You (aka Preventing Costly Schedule Disruptions)

I know a lot of CPA firms who are sick to death of clients not being ready for them when they show up for audit fieldwork. (This post uses audit as an example, but the concepts apply to consulting, website development, and a zillion other types of projects.) I can’t blame a firm for being frustrated when the audit team arrives on fieldwork day one and the advance PBC (prepared-by-client) list has not been completed…

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